When a payment fails
Updated 15 July 2026 · 1 min read
What past due means, how to fix it in two minutes, and what happens if it stays unpaid.
Cards expire and banks decline — it happens to every studio eventually. Here's the sequence, so nothing surprises you.
What happens
When a renewal charge fails, your studio is marked past due. Nothing is deleted and your day-to-day keeps working — this is a flag, not a lock.
Stripe (our billing processor) retries the charge automatically over the following days, and you'll get an email about the failure with a link to fix it.
Fixing it
Open Settings → Plan & billing → Manage billing and update your card in the billing portal. The retry then clears it — usually within the day. If you want it resolved instantly, the portal can also pay the open invoice directly.
If it stays unpaid
A studio that stays past due for an extended stretch can be suspended — client-facing pages and sending pause until the balance clears. We'd far rather not: you'll hear from us before that point.
Changing banks? Update the card before the old one closes — it's two minutes in the portal and avoids the whole dance.
Not on Faden yet?
Every feature in this guide comes built in. Start free — no card needed.
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