Legal · Sub-processors
Our sub-processors
The third parties we rely on to provide the Service, what they do, and what data reaches them. Several only engage when you switch on the matching feature.
Last updated 14 July 2026
| Sub-processor | Purpose | Data | Location | Engaged |
|---|---|---|---|---|
| Faden (hosting & database) | Runs the platform and stores your data | All studio & client data (encrypted at rest) | Australia | Always |
| Stripe | Payment processing — Faden subscriptions and, where connected, your own customer payments | Name, email, payment metadata | USA / global | When paying us, or when you connect Stripe |
| Twilio | SMS, WhatsApp and voice calls | Name, phone number, message/call content | USA / global | When you use messaging or calling features |
| SendGrid (Twilio) | Delivery of transactional and, where consented, marketing email | Name, email address, email content in transit | USA / global | Always (transactional email) |
| Anthropic | Powers the optional AI copilot (draft & summarise) | Customer first name + initial and order context — only | USA / global | Only when a Studio enables the AI copilot |
| Xero | One-way posting of your invoices, payments and refunds to your own Xero organisation | Contact name & email, invoice, payment and refund data | Global | Only when you connect Xero |
| Cloudflare | DNS and network protection for our domains | Network and technical request data | Global | Always |
Each Studio can also see, inside its own settings, exactly which of these sub-processors are active for its account — because several engage only when the corresponding feature is switched on.
Changes. We update this page before adding or replacing a sub-processor, and — where appropriate — notify Studios by email. Under our Data Processing Agreement, you may object to a new sub-processor on reasonable data-protection grounds.
Questions about a sub-processor? Email privacy@faden.tech. See also our Privacy Policy.