Messaging & the Inbox

Email, SMS, templates and every client conversation

• The Inbox: every conversation in one roomEmail and SMS threads per client, assignment, internal comments with @mentions, and the client's record one tap away.
• Who the email comes fromTeam address or your own name, connected mailboxes, and what it means for where replies land.
• Notification events and templatesWhich events message clients, on which channel, in whose words — every automatic send is yours to shape.
• How Faden picks SMS vs emailLine-type detection, per-event channel rules and consent — why the right message takes the right road on its own.
• Getting replies into FadenFunnel your studio mailbox in so client replies thread onto the record — however they were sent.